Payment Methods
Shipping Methods
How quickly should I expect to receive my order?
Can I return merchandise?
Exchanges Information
Who receives Chi O Creations profits?
Transaction Security
I forgot my password
Where can I buy Chi Omega badges?
Trademark and Vendor Licensing Info

 

 

What methods of payment do you accept through the website?

 Chi O Creations accepts Visa and MasterCard only.

 

How is my order shipped?

Chi O Creations ships orders via FedEx. In order to receive a package from FedEx, you must give a PHYSICAL STREET ADDRESS. If you need to ship to a P.O. box, military APO, FPO, or DPO destination please give us a call at 901.748.8601.

 

After I place an order, how quickly should I expect to receive it?

The Chi O Creations website is open 24 hours a day, 7 days a week. Our boutique is open Monday through Friday from 8AM until 5PM Central Time, excluding certain holidays throughout the year.  Most in-stock items will be processed and shipped within 24 to 48 hours of order placement.  Saturdays, Sundays, and holidays are NOT considered business days by FedEx, so no packages will be shipped those days.

2017 Holiday Shipping Guidelines to guarantee delivery on or before December 22, 2017.

The last day to place an order and send as FedEx Ground or Home Delivery for arrival by December 22 is Friday, December 15, 2017.

3 DAY SHIPPING

Orders submitted by:                        Ships:                                       Arrives:

Monday, December 18          Tuesday, December 19                 Friday, December 22 

2 DAY SHIPPING

Orders submitted by:                        Ships:                                       Arrives:

Tuesday, December 19         Wednesday, December 20           Friday, December 22

NEXT DAY SHIPPING

Orders submitted by:                        Ships:                                       Arrives:

Wednesday, December 20      Wednesday, December 20           Thursday, December 21

Our office will be closed for the holidays beginning Wednesday, December 20, 2017 at 3 pm CST. We will reopen for business on Friday, January 5, 2018 at 8 am CST.

All orders placed between Wednesday, December 20, 2017, 12 pm CST and Sunday, December 31, 2017, midnight CST will ship Tuesday, January 2, 2018. Orders placed after midnight CST, December 31, 2017 will ship Friday, January 5, 2018. Regular shipping guidelines will resume January 5, 2018.

 

Can I return merchandise?

Chi O Creations will gladly accept non -sale merchandise that is new, unworn, unwashed, and in resellable condition within 30 days of the order date. Sale and clearance merchandise are final sale and not eligible for return. Repackage the item(s) you would like to return and send to:

Attn: Returns Dept
Chi O Creations
3395 Players Club Parkway
Memphis TN 38125  

*Shipping fees may apply

Fill out the Returns/Exchanges Form and review our terms and policies prior to shipping your return order.

 

Can I exchange jewelry or clothing items for a different size?

Chi O Creations will gladly accept non -sale merchandise that is new, unworn, unwashed, and in resellable condition within 30 days of the order date for exchanges. Sale and clearance merchandise are final sale and not eligible for exchange.

Fill out the Return/Exchange Form and send the item(s) to:

Attn: Returns Dept
Chi O Creations
3395 Players Club Parkway
Memphis TN 38125

*Shipping fees may apply

 

Who receives Chi O Creations’ profits and proceeds?

All profits and proceeds from the sale of Chi O Creations merchandise go to support the endeavors of Chi Omega Fraternity.

 

Is Chi O Creations on-line a secure web site for credit card transactions?

Yes. Chi O Creations has a Verisign SSL.

 

How can I find out my password if I forget it?

Just click the 'Forgot your password?' button on the log-in page and enter your email address.


Where can I shop for licensed Chi Omega merchandise?

We encourage you to shop through Chi Omega's preferred licensed vendor, Chi O Creations; however, if you would like to shop for additional licensed merchandise, you can do so through FindGreek.com.

 

Where can I purchase badges?

You can purchase badges through Chi Omega Fraternity by calling 901.748.8600.

 

Trademark Information for the Fraternity 

Chi Omega Fraternity owns the trademark rights to our name, greek letters, crest, silhouette owl, badge and other items. We protect those trademarks because we are proud of the Chi Omega brand and want to ensure that all merchandise bearing our name is in good taste and of good quality.

We protect the Chi Omega brand through a licensing program whereby vendors receive permission to use our trademarks on merchandise. It is illegal for a company to use and manufacture items bearing Chi Omega trademarks without permission from Affinity Consultants.

Chi O Creations is the official merchandise boutique for Chi Omega Fraternity. Chi O Creations is the preferred vendor to produce merchandise with the Make-A-Wish and Chi Omega co-branded logo, and the signature name "Just Wish For It!".

You can help ensure proper use of Chi Omega’s symbols by purchasing merchandise through Chi O Creations or from another licensed vendor. When you do, proceeds and royalties are returned to the Fraternity and our marks are protected.  Before purchasing from an outside vendor, investigate whether the vendor is licensed to use Chi Omega Fraternity trademarks by logging on to greeklicensing.com.

Chi O Creations is the preferred licensed vendor of Chi Omega Fraternity.
The current list of Chi Omega’s licensed vendors may be found here

For more information on becoming a licensed vendor of Chi Omega, please contact:

Melissa Jean-Baptiste
Account Services Coordinator
Affinity Consultants
melissa@affinity-consultants.com